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Contact Details
Brimrose's SNAP32! software package consists of the programs that enable scanning/pre-processing the spectral data from the Brimrose Luminar spectral analyzer and then processing, translating, modifying and saving the data into Brimrose proprietary BFF4 format file(s).
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Customer Testimonials
"Really solving the problem of an industry such as pharmaceutical or any others is not just buying blackboxes or NIR analyzers, that is very minor part. The biggest solution or bigger problem is how we make that work on a daily basis in a plant. That is what I found it to be particularlly useful with Brimrose."
- Dr. Ali Afnan
Technology Specialist
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Technical Support
Our dedicated technical support team helps you solve a wide range of specific technical issues ranging from a product to software applications via email, phone and other electronic medium. Our certified technicians and experts can troubleshoot and repair errors with specialty products such as AOTF NIR spectrometers and AO components, software, hardware, and connectivity issues, etc. so that you can quickly get back to business.
The following are some helpful links for getting an online technical support:
Contact Technical Support
We strive to resolve all customer technical support issues and give customers the most accurate answer possible within a maximum of five business days.

We provide a number of different resources to help you address support concerns:
  • If you have any support related questions or issues, please fill out the customer support form.
  • You can contact our customer service representative help desk at +1 (410)-472-7070 Monday - Friday 8:30am - 5:30pm EST, and your call will be transfered to our technicians to solve your specific technical issue(s).
    • Before you call, please be prepared to explain your problem(s) in detail and to have access to your computer so that we can work through with you about specific issue that you encountered if necessary.
    • When you place your call, our technicians will ask you a series of questions regarding your specific technical issue and gather additional information on your operating environment. We will need to know the operating system you are using and the version number of software if you ask software-related question, etc. so that we can provide fast and accurate responses to your questions and problems.
  • If you prefer, you can email us at office@brimrose.com at any time. Our support department will send you email describing an appropriate solution to your concern.