As a customer-driven manufacturer of leading-edge technology, Brimrose ensures all employees to receive an appropriate level of training on customer service and customer solutions in order to engage more and provide better customer service. Our knowledgeable customer service representatives not only make a conscious effort to find what customer need, but also offer them an experience that exceeds their expectations.
Brimrose continuously provides good customer service after sales, meaning our service does not end with the sale. We help and advice customers to optimise customer's needed solutions.
- Customer Trainings: We provide customer training sessions either at Brimrose or at customer site based on the customer's specific request. One kind of employee training is seminars, which may include online training or in-house training. For example, every year we have an intense, two-day seminar in France for our global spectrometer distributors. The following are examples of Brimrose solutions:
- Contacting customers after sales: We do a follow-up with either an e-mail or phone call to ensure the customers if they are satisfied with the purchase or use an on-line feedback form to gain feedback.
- Conference Call: Our customer service representatives and technical experts also make a phone conference call or make Internet calls with Skype, a voice and video conference application to answer product-related issues.