Customer Service Training
Employee training is one of key components of achieving customer satisfaction. We ensure that new employees who will be trained by more experienced and certified employees must complete required effective job training to enable them to carry out their designated tasks before begining work. We also view every employee's role as a customer service role and encourage all employees to come up with valuable ideas to improve our customer service. Brimrose makes sure that all employees receive, or have received an appropriate level of training on customer service and customer solutions in order to engage more and provide better customer service.

One type of our employee training is seminars include online and our in-house training seminars. There are many valuable techniques to be learned at a seminar.

Business Ordering Process

• Firstly our customer service representative takes new orders by emails, phone or fax that will tell us what information is required.
• After we got customer requests, the representative ensures that all needed information is collected and put them to internal Customer Order Requirement form and confirm the order details with the customer by sending an email with the order details and invoice to the customer and mail originals.
• Once the Customer Order Request form with the expected fulfillment date is filled out, it should be passed to everyone who related to fulfilling the order.
• Our customer representative will let the customer know if there is a delay in the fulfillment of the order. Also, inform the customer when the order ships.

After-sales Customer Service Brimrose's policy is to continuously provide good customer service after sales. This means our service does not end with the sale. We help and advice customers to optimise customer's needed solutions.

• Contacting customers after sales: We do a follow-up with either an e-mail or phone call to ensure the customer is satisfied with the purchase or use an online feedback form to gain feedback.
• Offering product demonstrations: We offer product demonstrations such as marketing CDs for product recommendation or new customer referrals if they are satisfied with your product.
• Training at the Customer's Site: Our certified application engineers will go to customer site for equipment and software installation worldwide based on the customer's request. The following are some examples of customer's site solutions and trainings that Brimrose offers:
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• Conference Call: We make a phone conference call or make Internet calls with Skype, a voice and video conference application to have customer's product-releated problems answered by our customer service representatives and product experts.